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General terms and conditions of business
General terms and conditions of business
1. Scope of applicationThe following terms and conditions apply to all orders placed via our online shop.
2.Contractual partner, conclusion ofcontractThe purchase contract is concluded with Whitecaps Products Distribution International LTD.
With the placement of the products in the online shop, we make a binding offer to conclude a contract for these items. You can initially place our products in the shopping cart without obligation and correct your entries at any time before sending your binding order by using the correction tools provided and explained for this purpose in the ordering process. After sending your order, you will receive an order confirmation from us by e-mail. This confirmation of receipt does not represent an acceptance of your offer, but is only intended to inform you that we have received your order. The purchase contract is only concluded by sending you the items you have ordered.
3. Unavailability of the service3.1 Each offer is subject to self-supply; If the ordered goods are not available because Whitecaps Products Distribution International LTD at the time of the conclusion of the contract unforeseeable and through no fault of its supplier is not supplied, Whitecaps Products Distribution International LTD has the right to withdraw from the contract. In this case, Whitecaps Products Distribution International LTD will immediately inform the customer that delivery is not possible and immediately refund any purchase price already paid. This right shall only exist vis-à-vis consumers if Whitecaps Products Distribution International LTD has concluded a specific covering transaction and was unexpectedly not supplied by the supplier.
3.2 Liability for damages due to non-fulfilment shall be excluded insofar as Whitecaps Products Distribution International LTD has acted neither grossly negligently nor intentionally with regard to the lack of availability; any liability due to pre-contractual fault (c.i.c.) shall remain unaffected. In the event of a wrong delivery within the meaning of § 434 III BGB, the consumer is entitled to the statutory rights without restriction.
4. Contract language, contract text storage
The language available for the conclusion of the contract is German.We save the text of the contract and send you the order data and our terms and conditions by e-mail. You can view the contract text in our customer login.
5. Terms of delivery
Shipping costs are added to the indicated product prices. You can find out more about the shipping costs in the offers.
5.1. returns. In certain cases your return is free of charge. If your return is not free, a flat rate will be deducted from your refund. For more information on refunds and returns, please visit: https://whitecapsproducts.com/de/info/ruecksendung.html.
Self-collection from our shipping warehouse is possible by prior arrangement.
6. Payment
In our shop you can choose between the following payment methods:
Prepayment
If you choose payment in advance, we will send you our bank details in a separate e-mail and deliver the goods after receipt of payment.
PayPal Plus
Within the framework of the PayPal Plus payment service, we offer you various payment methods as PayPal Services. You will be redirected to the website of the online provider PayPal. There you can enter your payment details, confirm the use of your data by PayPal and the payment instruction to PayPal.
If you have chosen the PayPal payment method, you must be registered there in order to be able to pay the invoice amount, or you must first register and legitimise yourself with your access data. The payment transaction is carried out automatically by PayPal immediately after confirmation of the payment instruction. You will receive further instructions during the ordering process.
If you have chosen the payment method credit card, you do not need to be registered with PayPal to pay the invoice amount. The payment transaction will be carried out by your credit card company at PayPal's request immediately after confirmation of the payment instruction and after your legitimation as a legitimate cardholder, and your card will be charged. You will receive further instructions during the ordering process.
If you have chosen the direct debit payment method, you do not have to be registered with PayPal to pay the invoice amount. With confirmation of the payment instruction you give PayPal a direct debit mandate. PayPal will inform you about the date of the debit (so-called prenotification). By submitting the direct debit mandate immediately after confirming the payment instruction, PayPal requests its bank to initiate the payment transaction. The payment transaction is carried out and your account is debited. You will receive further instructions during the ordering process.
Immediately
After placing the order you will be redirected to the website of the online provider Sofort GmbH. In order to be able to pay the invoice amount via Sofort, you must have an online banking account with PIN/TAN procedure activated for participation in Sofort, identify yourself accordingly and confirm the payment instruction to us. You will receive further instructions during the ordering process. The payment transaction will be carried out immediately afterwards by Sofort and your account will be debited.
Invoice
You pay the invoice amount after receipt of the goods and the invoice by bank transfer to our bank account. We reserve the right to offer purchase on account only after a successful credit check. Invoices and any necessary reminders will be sent to the customer exclusively by e-mail.
Amazon-Pay
If you choose "Amazon Pay", you pay via the payment provider Amazon Payments Europe S.C.A. For this you need an Amazon customer account. If you follow the prompt "Pay via Amazon"
, a page will automatically open asking you to log in with your Amazon account details.
In doing so, you will be informed that Amazon Payments uses the information of your Amazon account to identify you, to complete your purchases and that by signing in you agree to Amazon's user agreement and privacy policy.
Other
7. Retention of title
The goods remain our property until full payment.
We reserve the right to offer you only certain methods of payment for the requested delivery, for example to hedge our credit risk only such according to the respective credit rating.
In individual cases we reserve the right to deliver the goods only after a down payment has been made. After receipt of the order, we will coordinate this with the customer.