How do I return an item?

Dear customer,

we are still a young shop and offer our articles at very fair prices with free shipping from 69 EUR + 149 EUR order value (within Germany and Europe) and 100-day return polic
y (*Pleasealso note our SRS contribution/ return shipping costs for returns). We also offer you a free exchange of articles from 69 EUR + 149 EUR order value (within Germany and Europe), should something not fit or not like. We will send you the new goods without any problems and advise you to find the right article for you.

At this time, a takeover of the return costs by us is unfortunately not possible!

If you have paid your order via PayPal (no matter which PayPal variant), PayPal will reimburse you the return fees!

Simply activate the free Paypal service via the link:

https://www.paypal.com/de/webapps/mpp/refunded-returns

Excluded from this are payments with PayPal without a PayPal account.

RETURN/EXCHANGE AT WHITECAPS PRODUCTS - IN 4 EASY STEPS


1.Preparation:
Place the goods undamaged or unopened in the package. We can only accept unused goods. The goods must be returned in mint condition and in the original packaging. If you would like to exchange the item for another size or another product, simply indicate this on the return slip enclosed in the package with the item description, item number and size.
2.Packaging: Close the package securely so that the goods arrive safely and undamaged.

3.Shipping: You can drop off your package at all DHL Packstations, DHL branches, Hermes ParcelShops or DPD branches.

Send the goods to our shipping warehouse
Whitecaps Products GmbH
Gustav-Adolf-Strasse 78
D-22043 Hamburg
Keep your return receipt until you have received the confirmation email from us that we have received the goods - you can also track the progress of the return online with the consignment number.

At the moment we are not able to take over the shipping costs for returns. (In the case of unstamped returns, we can refuse acceptance).


4.Refund: As soon as we have received your package, we will process and refund it within the next 14 working days
, provided that the goods have been returned to us in mint condition. If the goods are used or damaged, we can refuse the refund.
Other important information for returns

*This measure is part of our "Whitecaps Effective" environmental protection project.

Sustainability Return Shipments (SRS). The sustainability contribution made by our return shipping costs from our customers on returns and return shipments.

For each returned order item we charge a fee of 3 EUR. (Exchange returns, complaints and partial returns are excluded) We will deduct this from your refund amount.

What is our Sustainability Return Shipments (SRS)? Learn more

Also check out our Elite Customer Program (EKP) . Learn
more

Please contact us for feedback and questions

Mail: info@whitecapsproducts.com

Phone: +49 (0) 40-675 2988 5

Back